Welcome to Lukhava. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from us.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely through third-party payment gateways)
b. Automatically Collected Information
- IP address
- Browser type and version
- Device information
- Pages visited
- Cookies and tracking technologies
c. Account Information
If you create an account, we store your username, password (encrypted), and order history.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order confirmations and updates
- Provide customer support
- Improve website performance and user experience
- Send promotional emails (only with your consent)
- Prevent fraud and ensure website security
3. Sharing Your Information
We do not sell or rent your personal data.
We may share your information only with:
- Payment processors (e.g., Stripe, PayPal, etc.)
- Courier and logistics partners to deliver your orders
- Marketing service providers (for email or SMS campaigns)
- IT and hosting providers for website maintenance
- Law enforcement if required by law
All third-party partners follow strict data protection policies.
4. Cookies and Tracking Technologies
We use cookies to:
- Remember your cart
- Improve website performance
- Store your preferences
- Analyze website traffic
You may disable cookies in your browser, but some features may not work properly.
5. Data Security
We take appropriate security measures to protect your information, including:
- SSL encryption
- Secure payment gateways
- Encrypted passwords
- Restricted access to personal data
However, no method of online transmission is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct or update your data
- Request deletion of your data
- Opt out of marketing communications
- Withdraw consent at any time
To exercise these rights, contact us at [your email].
7. Children’s Privacy
Our website is not intended for individuals under 13 years of age.
We do not knowingly collect personal information from children.
8. International Transfers
If you access our website from outside our operating country, your data may be transferred and processed in other regions. We ensure that all transfers comply with applicable data protection laws.
9. Changes to This Policy
Lukhava may update this Privacy Policy from time to time.
The latest version will always be available on this page with an updated “Last Updated” date.
