Welcome to Lukhava. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read this page carefully before using our services.
1. General
By using our website, you confirm that:
- You are at least 18 years old (or using the website under the supervision of a parent/guardian).
- You agree to comply with all applicable laws and regulations.
- You will not misuse the website or engage in fraudulent activity.
Lukhava reserves the right to update or change these Terms at any time without prior notice.
2. Products & Descriptions
We strive to display accurate details, images, and descriptions of all watches and accessories.
However:
- Colors may vary depending on screen settings.
- Sizes and specifications may differ slightly.
- Product availability may change without notice.
We reserve the right to discontinue any product at any time.
3. Pricing & Payments
- All prices listed are in [Your Currency] and include/exclude taxes depending on your country.
- We reserve the right to update prices without prior notice.
- Payments must be made using the available payment methods on our website.
- Lukhava does not store your full payment information; all payments are securely processed using third-party payment gateways.
In case of pricing errors, we reserve the right to cancel or refund the order.
4. Order Acceptance & Cancellation
After placing an order, you will receive an order confirmation email.
Your order is considered accepted only after it is processed and shipped.
We may cancel an order if:
- The item is out of stock
- Payment is incomplete or flagged as suspicious
- Incorrect information is provided
- We suspect fraudulent activity
If your order is cancelled, you will be notified and refunded (if applicable).
5. Shipping & Delivery
- Shipping times depend on your location and courier service.
- Delays caused by customs, holidays, or external factors are beyond our control.
- Shipping fees, if applicable, will be displayed at checkout.
- Once the product is handed over to the courier, Lukhava is not responsible for delays or loss caused by the shipping provider.
6. Returns & Refunds
Please refer to our separate Return & Refund Policy for complete details.
We reserve the right to decline returns that do not meet the eligibility criteria.
7. Warranty
Most Lukhava watches come with a standard manufacturer warranty against defects. Warranty does not cover:
- Accidental damage
- Wear and tear
- Misuse, water damage, or unauthorized repairs
For warranty claims, proof of purchase is required.
8. User Accounts
If you create an account:
- You are responsible for maintaining confidentiality of your login details.
- You must notify us immediately if you suspect unauthorized access.
- Lukhava may terminate or restrict your account if you violate our policies.
9. Intellectual Property
- All images, text, logos, graphics, and product designs are the exclusive property of Lukhava.
- You may not copy, reproduce, modify, or distribute any content without written permission.
10. Prohibited Activities
You agree NOT to:
- Use the website for illegal purposes
- Attempt to hack, damage, or disrupt website functionality
- Submit false information or impersonate someone else
- Upload harmful software, viruses, or malicious content
11. Limitation of Liability
Lukhava is not responsible for:
- Indirect or consequential damages
- Losses caused by delays in shipping
- Misuse of products after purchase
- Errors due to third-party payment or shipment services
Your use of the website is at your own risk.
12. Indemnification
You agree to indemnify and hold Lukhava harmless from any claims, damages, or liabilities arising from your misuse of the website or violation of these Terms.
